Why it matters
A guard who's turned down other work, arranged childcare or travelled to site loses out when a shift is cancelled hours before. Good guards leave firms that do this often. The UK's employment rights reforms include a right for workers on zero or low-hours arrangements to be paid when a shift is cancelled or cut at short notice; the detail is being brought in by regulations, so check GOV.UK for when it applies.
Set a clear notice period
Write it into your terms: for example, a shift cancelled within 24 hours of the start is paid in full. Tell guards what it is and stick to it.
Pass it on to the client
Put the same notice period in your client contract, so a late cancellation is charged at the normal rate. That makes the rule cost-neutral for you.
How Shiftaan Team handles it
Set the notice period in Settings (12, 24 or 48 hours). Cancel a shift inside it and you see what the guard is owed before you confirm; the guard is told straight away and the shift stays on their pay record as paid. See timesheets and invoicing.
